FAQ

1. How to Order
Completing your purchase involves a few straightforward steps:
  1. Item Selection: Explore our product range and choose the items you wish to buy.
  2. Add to Cart: For each selected product, click the "Add to Cart" button.
  3. Cart Review: Proceed to your shopping cart to review the items, quantities, and total price before finalizing your purchase.
  4. Checkout Process: Click "Proceed to Checkout", provide your delivery address, choose a payment method, and complete the transaction to confirm your order.
2. Payment Security
Your payment security is our top priority, guaranteed by the following measures:
  • Our payment system is certified under the PCI-DSS (Payment Card Industry Data Security Standard), ensuring compliance with international security protocols for processing card information.
  • End-to-end encryption technology is employed to thoroughly safeguard your credit card details, billing address, and all other payment data. You can be confident that all your transactions are completely secure.
3. Shipping & Delivery Timeline
The fulfillment process consists of two phases:
  • Order Processing: Following order confirmation (typically within 12 hours after successful payment), we will prepare and dispatch your package within 2 business days.
  • In-Transit Time:
    • Domestic Orders: Generally arrive within 3–8 business days.
    • International Orders: Delivery may require 5–22 business days, influenced by the destination and customs clearance processes.
4. Order Tracking
Real-time order tracking is available:
  • After your order is shipped, a tracking number will be sent to your registered email. This number is also accessible in the "Order History" section of your account.
  • You may use this tracking number on the courier's official website (e.g., UPS, DHL) to monitor your shipment's status and see the estimated delivery date.
5. Shipping Fees
Standard shipping is provided free of charge for every order, with no minimum spend required.
6. Product Assembly
All our products are shipped fully assembled. No assembly is needed—simply unbox the item, and it will be ready to use in about one minute without any tools or additional steps.
7. Return Policy
We offer a 30-day return guarantee on all products:
  • If you are not satisfied with your purchase, you may request a return within 30 days of receiving the product.
  • All return shipping costs will be covered by us.
8. Contact Customer Service
You can reach our customer service team via email:
  • Email: erin450401990@gmail.com
  • For Efficient Support: Please include your order number (if applicable) and a detailed description of your inquiry (e.g., order issues, return requests) in your email.
  • Response Time: Our team will reply to your email within 48 business hours (Monday to Friday, excluding public holidays).